For the ninth year in a row, J.D. Power & Associates ranked Amica Mutual highest in customer satisfaction among auto insurance companies. The annual study ranks customer satisfaction based on five factors: interaction with policyholder, policy offerings, billing and payment, price and claims.
Amica was followed by State Farm, Erie Insurance, Auto-Owners, American National Property Casualty, and the Automobile Club of Southern California. At the bottom of the list were AIG, GMAC, Mercury, MetLife, Safeco and Travelers.